Shipping policy

1. Processing time

All orders are typically processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation.

2. Pre-order items

Some of our products are available on a pre-order basis in order to support a more intentional and sustainable production process.

For pre-order items:

• Estimated shipping time is 3–5 weeks
• You will receive updates by email as your order progresses

This approach allows us to produce in small batches and reduce overproduction while maintaining high quality standards.

3. Delivery times

Delivery times vary depending on your location:

• European Union (EU): 3–7 business days
• International (outside EU): 7–10 business days (depending on country and customs)

4. Shipping methods

We work with trusted carriers, including:

• Colissimo (home delivery with tracking)
• Mondial Relay (pickup points)
• Other carriers depending on destination (e.g. DHL, UPS, Colis Privé)

Available options will be shown at checkout.

5. Shipping costs

Shipping is free for all orders above 70€ within the European Union (EU).

For other destinations, shipping fees are calculated at checkout based on weight, volume, and destination.

6. Order tracking

Once your order has been shipped, you will receive an email with a tracking number to follow your delivery in real time.

7. Delays & delivery issues

We do our best to respect estimated delivery times. However, delays may occur due to customs, strikes, or weather conditions.

If your order is significantly delayed, please contact us via our contact form.

8. Delivery address

Please ensure your shipping address is correct at checkout.

We cannot be held responsible for incorrect addresses or unclaimed parcels.

9. Damaged or lost parcels

If your parcel arrives damaged, please contact us within 48 hours with photos.

In case of a lost parcel, we will open an investigation with the carrier and assist you throughout the process.