We hope you love your order. If for any reason it’s not right for you, here is how we handle returns.

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return conditions

To be eligible for a return, your item must be:

• In the same condition as received
• Unworn, unused, and unwashed
• With all original tags attached
• In its original packaging
• With proof of purchase

Important: For hygiene reasons, our eye mask is sealed in protective packaging. Items with opened packaging or broken seals cannot be returned or refunded.

How to start a return

1. Contact us via our contact form to request a return
2. We will provide the return address and instructions
3. Once approved, you will be responsible for return shipping costs (unless the item is defective or incorrect)

Returns sent without prior approval will not be accepted.

Damages & issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-returnable items

Certain items cannot be returned, including:

• Gift cards
• Opened hygiene or skincare products
• Custom or personalized items
• Sale or discounted items

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original order and place a new purchase.

Right of withdrawal (EU customers)

In accordance with EU law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

Items must be unused, in original condition, with tags and packaging intact, and proof of purchase included.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us via our contact form.