FAQ
At SOÏA , every detail counts. To provide you with a smooth and enjoyable experience, we've gathered answers to the most frequently asked questions here. Do you have any doubts? Do you have a question? It's all here.
About Us
What is the SOÏA?
SOÏA is a French wellness brand that places silk at the heart of its creations . We design products designed for comfort, relaxation, and natural beauty, combining innovation and elegance.
Why did you choose silk as your main material?
Natural, soft, hypoallergenic and thermoregulating, silk is ideal for skin, hair and daily well-being . It embodies both discreet luxury, care and lasting comfort.
What types of products do you offer?
Our first product is a silk eye mask with a thermal gel patch. Other products will enrich our universe: wellness, beauty, home, and fashion accessories—always with silk as the common thread.
Do you have a physical store?
No, our products are currently exclusively available online. However, we are exploring partnerships with stores and wellness venues.
Commitments
Is SOÏA an eco-responsible brand?
We adopt an eco-friendly approach with sustainable, reusable products and a constant commitment to reducing our environmental impact. Our packaging is evolving towards more sustainable materials, but we already prioritize reducing waste in use.
Are your products tested on animals?
No, all our products are cruelty-free. We advocate for respectful and natural beauty, in compliance with European regulations.
Where are your products designed?
All our products are designed in France. Manufacturing is entrusted to expert partners in Asia, selected for their expertise and ethics.
Use, Orders & After-Sales Service
Who are your products aimed at?
For everyone: women, men, parents, students, stressed-out professionals, travelers, and wellness enthusiasts. Our products are designed for all skin types, including sensitive skin, and all lifestyles.
How to use your mask?
Place the thermal patch in the refrigerator or microwave for a few seconds, insert it into the mask, and then enjoy a moment of relaxation. The hot/cold effect works on dark circles, migraines, and eye fatigue.
Do you ship internationally?
We currently deliver to France and European Union countries. We will expand our delivery areas very soon.
How to contact you?
💬 Via the contact form on our website. Response within 24/48 hours.
